Privacy Policy | Tickeasy

Tickeasy, operated by Tickeasy Pty Ltd (ABN 48 694 156 244), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website, platform, and services (collectively, the "Services").

By accessing or using Tickeasy, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal details (such as your name and email address)
Account information (such as login method and profile details)
Ticket purchase and order details (such as tickets purchased, order history, and transaction identifiers)
Responses to organiser-defined questions, including information requested by event organisers during checkout (for example dietary requirements, accessibility needs, or other event-specific information)
Communications (such as enquiries, feedback, or support requests you send to us)
Technical information (such as device information, browser type, IP address, and log data)

Some information requested by event organisers may be considered sensitive, such as dietary requirements, accessibility needs, health information, or other personal preferences. You should only provide information that is necessary for the event. Event organisers are responsible for how they collect, use, and handle this information.

Payment information is processed securely by third-party payment providers and is not stored by Tickeasy.

We may also collect information you provide in connection with creating or managing an organiser account or organisation, including organisation details, contact details, and payout or onboarding information required by our payment providers.

2. How We Use Your Information

We use personal information to:

Provide, operate, and maintain the Services
Process ticket purchases and deliver tickets
Communicate with you about orders, events, support requests, and important service-related updates
Provide organisers with information necessary to manage and deliver their events
Improve, secure, and optimise the platform
Prevent fraud, abuse, and unauthorised use of the Services
Comply with legal, regulatory, and contractual obligations

3. Sharing of Information

We share your information with:

Event organisers, including your ticket details and responses to organiser-defined questions, for the purposes of event planning, administration, and delivery
Service providers, such as payment processors, email delivery services, analytics providers, and hosting providers who assist us in operating the Services
Regulatory authorities or law enforcement, where required by law or where necessary to protect rights, safety, or security

Some of our service providers may be located outside Australia, and your personal information may be transferred to, stored, and processed in other countries.

Tickeasy does not sell your personal information.

4. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. Australian users may have additional rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

If you have a privacy concern or complaint, you can contact us using the details below. We will consider and respond to privacy complaints within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

7. Cookies

Tickeasy may use cookies and similar technologies to improve user experience, measure performance, and maintain the security of the Services. You can usually control cookies through your browser settings.

8. Analytics

Tickeasy uses Google Analytics to help us understand how visitors use our website and to improve the performance and usability of our Services. Google Analytics collects information such as pages visited, time spent on pages, and general usage statistics. This information is generally reported to us in aggregated form and does not directly identify individual users.

Google Analytics may use cookies or similar technologies to collect this information. You can learn more about how Google uses data collected from sites that use its services by visiting https://policies.google.com/privacy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published at /privacy with an updated "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance of the updated Privacy Policy, where permitted by law.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at hello@tickeasy.com.au.