Leadership Skills for New Managers & Supervisors – 1 Day in Sydney

Session Details

·        Instructor-led classroom training

·        Duration: 1 Full Day (8 Hours)

·        Delivery Options: Attend in Person / Request Virtual Session / In-House Session

·        Language: English

·        Credits: 8 PDUs/Training Hours

·        Certification: Course Completion Certificate

·        Refreshments: Enjoy Complimentary Refreshments (Beverages, Lunch, and Snacks are included)

Course Insights

Moving into a management or supervisory role requires a shift from completing individual responsibilities to leading people and achieving results through a team. New managers need to establish credibility, set expectations, delegate responsibilities and manage performance while maintaining productive workplace relationships. This course focuses on the practical leadership skills required to navigate these responsibilities with greater clarity and confidence. Participants explore communication, feedback, conflict resolution, emotional intelligence, coaching and team development through workplace-relevant learning activities.

Learning Objectives

·        Understand the responsibilities and expectations associated with becoming a new manager or supervisor.

·        Establish credibility, trust and professional authority within a team.

·        Set clear expectations, priorities and performance standards.

·        Delegate responsibilities effectively while maintaining accountability.

·        Communicate clearly and provide constructive feedback.

·        Handle difficult conversations and workplace conflicts more effectively.

·        Apply emotional intelligence when managing different people and situations.

·        Use coaching and motivation techniques to support team development.

·        Build collaborative and accountable teams.

Target Audience

·        Newly appointed managers

·        First-time managers

·        Supervisors

·        Team leaders

·        Newly promoted team leaders

·        Emerging leaders

·        Professionals preparing to move into management

·        Supervisors looking to strengthen their people-management skills

In-House Session

Want to train your entire team?

An in-house session can be structured around your organisation's management responsibilities, leadership priorities and workplace challenges. The programme can be delivered for managers, supervisors, team leaders and emerging leaders within the organisation.

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Course Modules

Module 1: The New Manager’s Role & Leadership Mindset

·        Understand the transition from employee, specialist or team member to manager or supervisor.

·        Clarify the responsibilities, expectations and boundaries of a people-management role.

·        Develop the mindset required to lead people while remaining accountable for team results.

·        Icebreaker

Module 2: Building Authority, Trust & Credibility

·        Establish credibility and professional authority without relying solely on positional power.

·        Build trust and positive working relationships with new and existing team members.

·        Manage the challenges of leading former peers and maintaining appropriate professional boundaries.

·        Role Play

Module 3: Managing People, Priorities & Performance

·        Set clear expectations, goals, priorities and standards for team members.

·        Monitor performance and address issues before they become larger problems.

·        Balance team needs, individual responsibilities and organisational priorities.

·        Case Study

Module 4: Delegation, Accountability & Empowerment

·        Identify what to delegate and determine the appropriate level of responsibility for each team member.

·        Communicate tasks, expected outcomes, authority and deadlines clearly.

·        Empower employees while maintaining appropriate accountability and follow-up.

·        Simulation

Module 5: Communication, Feedback & Difficult Conversations

·        Communicate clearly across different personalities, roles and workplace situations.

·        Give timely, specific and constructive feedback that supports improvement.

·        Handle difficult conversations about behaviour, performance, expectations and workplace concerns.

·        Role Play

Module 6: Conflict Resolution & Emotional Intelligence

·        Recognise common causes of conflict between employees, teams and managers.

·        Apply emotional intelligence, active listening and empathy when dealing with challenging situations.

·        Use structured approaches to resolve disagreements and maintain productive working relationships.

·        Workshop Exercise

Module 7: Coaching, Motivation & Developing Your Team

·        Use coaching conversations to help employees improve capability and solve problems independently.

·        Apply practical approaches to recognise, motivate and engage team members.

·        Support employee development while building a collaborative, accountable and high-performing team.

·        Hands On Activity

FAQs

1. Is this course suitable for first-time managers?

Yes. The course is designed specifically around the practical responsibilities and challenges encountered when moving into a management or supervisory role.

2. What leadership skills will I learn?

You will develop skills in delegation, communication, performance management, feedback, conflict resolution, emotional intelligence, coaching and team development.

3. Is this course suitable for supervisors?

Yes. The content is relevant to supervisors who are responsible for coordinating people, tasks and team performance.

4. Will the course help me manage former colleagues?

Yes. The course addresses establishing credibility, building trust and maintaining appropriate professional boundaries when transitioning from colleague to manager.

5. Will delegation be covered?

Yes. You will explore how to assign responsibilities, communicate expectations, empower team members and maintain accountability.

6. Will I learn how to give feedback?

Yes. The course covers practical approaches for providing specific, timely and constructive feedback.

7. Does the course cover conflict management?

Yes. Participants learn approaches for recognising workplace conflict and handling disagreements through communication, emotional intelligence and structured resolution techniques.

8. Will emotional intelligence be part of the training?

Yes. Emotional intelligence is integrated into communication, conflict resolution, feedback and people-management situations.

9. Are there practical activities during the course?

Yes. Each module includes a practical activity such as a role play, simulation, case study, group discussion or hands-on exercise.

10. Will I receive a certificate?

Yes. Participants who complete the course receive a Course Completion Certificate.

Hashtags

#LeadershipSkills #NewManagers #Supervisors #ManagementSkills #LeadershipDevelopment #PeopleManagement #TeamLeadership #FirstTimeManagers #EmergingLeaders #ProfessionalDevelopment

For payment, please contact us at info@strivewisdom.com.